
MP4s from China can’t turn on, is the battery dead? It’s a waste of money!
Most of the time if the MP4 cannot be turned on, it is due to a faulty USB cable, or plug. Sometimes the buyer didn’t charge enough time before using it, so we need to charge it right in order to have it works properly.


Q.1 How can I charge the MP4?
1. Connecting it to your PC/laptop/Mac
2. Through the wall plug
Q.2 How to make sure the MP4 is charged successfully?
Once your USB cable is connected to the MP4 and the power source, you need to make sure the battery charging logo appears on the screen. Eventhough it may later goes away, as soon as you press the MENU button, you will see the same screen again. This make sure the power source is supplying power efficiently.
Q.3 How long do I need to charge it for?
To ensure faster charging, using the wall plug is recommended over the PC since the power source is higher.
For wall plug, please charge it for 3 hours, if you charge by the PC, please charge it for 5 hours. This ensure about one hour of play time.
We do carry batteries of longer lives, which can play for 2-3 hours after fully charged at a different price. This need to be specially ordered, please contact us if you are interested.
Q.4 How do I know the unit is on?
Please refer to the picture above. The switch should be in either the right or left position. You may noticed that it will turn to sleep mode automatically. This help saves some energy to keep it up longer. To adjust this time, please refer to the next question. To wake up the unit from sleep mode, please hold the round button (3-4 seconds) in the center.
Q5. I try both the wall plug and the computer, I can’t see the battery icon, what’s next?
In such case, the USB cable or plug may be dead. Please try with your own USB cable, if you know that the cable is dead, please contact us for a FREE replacement.
Q.6 How do we know your new MP4 carries a good battery?
We asked our supplier to FULLY CHARGE each MP4 before delivering to us. In such case, we can ensure they carry a good battery which can be charged up fully.



















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